Home Garden Centers Plant Guarantee

Plant Guarantee and Dead Plant Return Policy

We guarantee all our plant stock to be true to name and in healthy, vigorous condition so that with proper planting and after-care, plants will experience optimum growth.

At the first indication of a problem, we ask that you call us for instruction.

If we installed the plants as part of your original purchase, they will be replaced for free, or you can get store credit for the purchase price and installation cost.

Store credit is extended for the amount paid for the plant. In all cases we will be liable only for the price paid for the plant material. At no time will Gardener's Supply be held responsible for a sum greater than the purchase price.

We will be offering the following policy for non-Gardener’s Club Members:

  • Trees and Shrubs will have a 2-year exchange policy with proof of purchase.
    • Excludes butterfly bush or anything tender to our growing zone (some roses).
    • If you would not like a replacement plant, we will offer you store credit for your original purchase amount.
  • Perennials will have a 1-year exchange policy with proof of purchase.
    • Excludes bee balm anything tender to our growing zone.
    • If you would not like a replacement plant, we will offer you store credit for your original purchase amount.
  • Houseplants will have a 1 month exchange policy with proof of purchase.
    • Excludes bonsai and orchids.
    • If you would not like a replacement plant, we will offer you store credit for your original purchase amount.
  • Annuals, Vegetable and Herbs Starts, or any plant purchased at a discount of 50% off or greater will not be eligible for returns or exchanges at any point.

Dead Plant Returns/Exchanges (DPRs) will be honored one (1) time on or after May 15th in Massachusetts, and June 1st in New Hampshire and Vermont for the value that you paid for the plant with proof of purchase. To move forward with this process:

  • DPRs must be completed by a department lead or manager. Please seek corresponding department lead for plant expertise and clarification if necessary.
  • Customers will need to provide either the dead plant, or photos of the dead plant.
  • Reasons for not accepting a DPR:
    • It is prior to our honoring date(s).
    • Plant is not dead and can be cared for back to life following staff instructions.
    • Plant is outside of our guaranteed policy. (Older than maximum category timeframe with qualifying membership, discounted 50% or more.
    • Customer cannot provide proof of purchase, such as original receipt either paper or email, or we cannot find their transaction in the system due to the customer not having an account with us. We do not accept credit card statements as proof of purchase.

For more information on your purchase, please visit garden centers!